1. When does this privacy policy apply?
This privacy policy applies to all personal data we process and to all domains related to us. It concerns the personal data of anyone who has contacted us or visited our website, such as visitors, customers and business contacts. Personal data means any information that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or browsing behaviour. To learn more about personal data, visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
2. Who uses your data?
Streamcraft is responsible for the website streamcraft.cc and is therefore the organisation responsible for the use of your personal data as described in this privacy policy. Our full details are:
Streamcraft
Bertus Aafjeshof 137
5531 SV Bladel
Chamber of Commerce number: 91695848
3. Whose data do we use?
We process the personal data of anyone who has contacted us or visited our website. This includes visitors, private customers, business customers and contacts at our partners.
4. How do we obtain your data?
We receive data directly from you when you:
- visit our website;
- create an account;
- enter information on our website;
- contact us by email, telephone or another means;
- give one of our partners permission to use it.
5. What data do we use about you?
We use the following data:
- name;
- home address or business address;
- delivery address;
- payment details.
6. What do we use your data for?
We use your personal data only for a purpose for which we are permitted to use it:
- you have given us consent to use your personal data.
7. How long do we retain your data?
We retain your personal data for as long as we are legally required to do so and for as long as necessary for the purpose for which we use it. For example, while you are our customer, we retain your data in accordance with the statutory retention period of seven years. After that, we retain your data only for statistical purposes and to handle any complaints or legal matters. If you would like to know more about how long we retain specific data about you, please contact us.
8. Who do we share your data with?
We may provide your personal data to others. We do this only if:
- you have given us consent to use your personal data.
9. Where do we store your data?
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have questions about this, please contact us.
10. How secure is your data with us?
We have taken extensive organisational and technical measures to protect your data as effectively as possible. We have secured our systems and various means of communication to prevent your data from falling into the hands of others. Your data is therefore safe with us. We also ensure that your data is used only by people we have authorised to do so. If you have questions about the specific security measures, please contact us.
When we share your data with others, they are also required to treat it with the same care that we do. If you notice that this is not the case, please let us know.
11. What can you ask us to do?
Because we use your personal data, you have several rights. These are listed below.
Right to information
We must explain clearly and understandably what we do with your data and what control you have over it. That is why this privacy policy explains in detail what data we collect about you and how we handle it.
Right of access
You may always ask to see the data we hold about you.
Right to rectification
You may ask us to correct your data if it is inaccurate or incomplete.
Right to object
You may object to the processing of your data if you disagree with how we handle your personal data. This right applies to data we use for direct marketing. For example, you can tell us that you no longer wish to receive emails from us. This also applies to personalised recommendations on our website.
Right to data portability
If you are our customer or have given consent for us to use your data, you may ask us to send you the digital data we hold about you. You can then transfer that data to another organisation if you wish.
Right to restriction of processing
You may ask us to restrict the use of your data. This means that, in certain cases, we may retain your data but may not use it.
Right to be forgotten
You may ask us to delete all the data we hold about you. We will then delete all data that can be traced back to you. In some cases, we cannot or are not yet permitted to delete your data. For example, we must retain certain data for seven years for the tax authorities.
Right to lodge a complaint
You may lodge a complaint about how we handle your data. If you have a complaint, we would like to resolve it for you. Please contact us. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Of course, we hope it will not come to that, but as a last resort you may also take the matter to court. In that case, the court in the place where Streamcraft is established will handle your complaint.
How do you submit a request or complaint?
Send your request or complaint to [email protected]. We will process your request or complaint within 30 days. If there are multiple requests or complaints, or if your request or complaint is complex, this may take longer. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. If so, we will request information from you to verify that you are the person whose personal data is concerned.
12. Which rules apply to this privacy policy?
Our privacy policy must meet various requirements. These are primarily set out in the General Data Protection Regulation (GDPR). The general rules of Dutch law also apply to our privacy policy.
13. What cookies do we use?
You can indicate which data we may use about you. If you have given us consent to personalise your profile based on your browsing and search behaviour, we can tailor our website to you to make it easier and more personal to use. We do this using cookies. A cookie is a small text file placed on your device when you visit our website. We use the following types of cookies on our website:
- functional cookies, such as session and login cookies, to keep track of session and login information;
- anonymised analytical cookies, to understand visits to our website using information about visitor numbers, popular pages and popular topics;
- non-anonymised analytical cookies, to understand visits to our website using information about visitor numbers, popular pages and popular topics;
- tracking cookies, such as advertising cookies intended to display relevant advertisements.
More specifically, we use the following cookies:
- Google Analytics, anonymised (analytical cookies);
- Google Analytics (analytical cookie).
14. What do we do with minors' data?
Our website and organisation are not specifically aimed at minors. This means that, if you are under 18, you need permission from a parent or guardian to use our website. If you are a minor when visiting our website or online shop, we assume that you have obtained this permission for your visit.
15. Do you have a question about this privacy policy?
If you have a question about our privacy policy, please contact us by emailing [email protected]. We will be happy to help.